You will receive an email with the tracking number once the order has left the warehouse.
Enter it in Track Order page to check its status.
In case the tracking number doesn’t work, try it again in a few hours, as the system may take a little longer than expected to upgrade the latest information. If your order has to go through Customs, we are not responsible for any additional costs that this may entail.

To place an order, select the glasses you like and add them to your cart. Proceed to checkout, fill in the required information including the shipping address and payment method, and confirm your order.

If you want to modify or cancel your order, please contact our customer support info@plouto.co within 24 hours of placing the order. We will try to accommodate your request if possible.

We accept a wide range of payment options per region, including; Amazon pay, Amex, Apple pay, Diners card, Discover, JCB, Mastercard, Visa, Giropay, Sofortuberweisung, i-Deal, Trustly and many other local methods. 

The payment methods available in your area will be presented to you upon checkout.

This may have different reasons such as a failed security check, failed account funds or not finishing your order properly.

Please check whether the purchase amount has left your bank account and reach out to our customer service team so we can help out info@plouto.co

If you encounter any issues with your order, such as receiving the wrong item or damage during delivery, please contact our customer support immediately. We will provide the necessary assistance and resolve the issue.

Yes, you can use a coupon or promo code during checkout. Enter the code in the designated field on the checkout page, and the discount will be applied.

Currently, we do not offer installment or partial payment options. We accept full payment for the product during the order placement process.

The usual delivery time is between 5 to 14 business days, depending on your location. For more detailed information, please refer to our shipping policy.

We deliver to many countries. For more detailed information, please refer to our shipping policy.

We are so sorry to hear this! We use the highest quality materials and techniques to build your frames, however should the unfortunate circumstance of a faulty item occur please contact us at info@plouto.co immediately upon receipt with photographs of the defects. We will endeavour to resolve this issue as quickly as possible.

We accept returns within 30 days of receiving the order. The product must be in perfect condition, in its original packaging, and with the tags attached. For more detailed information, please refer to our refund policy.

After receiving and inspecting the returned item, we will process your refund request. The refund amount will be returned to your original payment method.

We accept returns within 30 days of receiving the order.

All of our prices displayed are in US dollars (USD).

You can contact our customer support via email at info@plouto.co or through the contact form on our website. We will respond to your inquiry as soon as possible.

We guarantee the quality of our products. If you encounter any issues with the glasses within a 365 days after purchase, please contact our customer support for information on the warranty procedure. We will strive to resolve your issue as soon as possible.

On our website, you can find information about the sizes of each glasses model on the product page.

Clean them with a soft cloth. Do not use soap or water.

It is preferable not to leave the glasses upside down or drag them on hard surfaces, as this may scratch the lenses.

All transactions are handled directly by our payment service provider, Shopify, with secure encryption and under strict banking standards.

Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank, including Plouto.